Contact information

Contact Information

Last Updated: October 15, 2026

Welcome to Boneli.

We believe that excellent customer service is an essential part of a positive shopping experience. Our goal is to make it easy for customers to contact us, receive assistance, and find reliable information about their purchases.

Whether you have a question about our Anti-Gravity Humidifier, need help with an existing order, or would like information about our policies, we are here to assist you.

1. Business Information

Business Name: Boneli

Website: https://boneli.site

Year Established: 2022

Business Address:

7003 Secrest Ct

Arvada, CO 80007

United States

2. Customer Support

Email: support@boneli.site

Phone: +1 (716) 693-4926

Our customer support channels are available for inquiries relating to products, orders, shipping, returns, refunds, and general store information.

Email is the recommended contact method for order-related requests because it allows customers to provide relevant details and maintain a written record of their correspondence.

3. Product Inquiries

If you have questions about our Anti-Gravity Humidifier, our team can assist with general product information, including:

  • Product features and functionality.

  • General operating instructions.

  • Product availability.

  • Included accessories and components.

  • Product care and maintenance information.

Please contact us before placing an order if you need clarification about a specific product feature.

4. Order Assistance

For inquiries concerning an existing purchase, please include:

  • Your order number.

  • Your full name.

  • The email address used at checkout.

  • A description of your question or concern.

Providing accurate order information helps us identify the purchase and offer more efficient assistance.

5. Shipping and Delivery Support

Boneli offers free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

If you need help understanding shipping updates, locating tracking information, or resolving a delivery concern, please contact our customer support team.

We will make reasonable efforts to investigate shipping issues and provide helpful updates.

6. Returns and Refunds

We offer free returns within 30 days of delivery for eligible purchases.

Customers who wish to initiate a return, request a refund, or report a damaged or incorrect product should contact:

support@boneli.site

Please include your order number and a brief description of the issue.

Our support team will provide return instructions and assist with the next steps.

For complete details, please refer to our Return & Refund Policy.

7. Feedback and Suggestions

We value customer feedback and welcome suggestions about our products, website, and services.

Your feedback helps us understand customer expectations and identify opportunities to improve the shopping experience.

You may submit comments or suggestions by email or through the contact form on our website.

8. Privacy and Customer Communication

Information submitted through our customer support channels is used to review inquiries, provide assistance, and fulfill related service obligations.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please avoid sending sensitive payment information, passwords, or complete credit card details through email or contact forms.

9. Official Communication Channels

For your security, please use our official website and contact information when communicating with Boneli.

Official Website: https://boneli.site

Official Email: support@boneli.site

Telephone: +1 (716) 693-4926

Business Address: 7003 Secrest Ct, Arvada, CO 80007, United States

Thank you for choosing Boneli.

We are committed to providing thoughtful products, transparent communication, and dependable customer assistance.

Boneli – A Little Innovation. A Lot of Comfort.