Return & Refund Policy

Last Updated: October 15, 2026

At Boneli, customer satisfaction is an important part of our commitment to providing thoughtfully designed products and a reliable shopping experience.

We understand that sometimes a purchase may not meet your expectations. For this reason, we offer a 30-day return policy with free return shipping for eligible purchases.

This Return & Refund Policy explains how to request a return, the conditions that apply, and how refunds are processed.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To be eligible for a standard return:

• The return request must be submitted within 30 days of delivery.

• The product must be in good condition, with no damage caused by misuse or improper handling.

• The product should include its original accessories, components, and available packaging.

• Proof of purchase, such as an order number or confirmation email, must be provided.

We understand that customers may need to inspect or reasonably test a product to determine whether it meets their expectations. Such inspection does not automatically disqualify a return.

Products showing substantial damage caused by misuse, unauthorized modifications, or improper handling may be subject to additional review.

2. Free Returns

Boneli offers free return shipping for approved returns within the 30-day return period.

Customers are not required to pay standard return shipping fees for eligible returns.

Once your return request has been reviewed, our customer support team will provide return instructions and, where applicable, a prepaid return shipping label or another no-cost return arrangement.

Please do not send products to our business address without receiving return instructions first.

3. How to Request a Return

To begin a return, contact our customer support team at:

Email: support@boneli.site

Please include:

• Your full name.

• Your order number.

• The email address associated with your purchase.

• The product you wish to return.

• A brief explanation of your return request.

If the product arrived damaged, defective, or incorrect, please include photographs when possible to help us review the issue.

Our support team will review your request and provide instructions for the next steps.

4. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Depending on the circumstances, we may offer:

• A replacement product at no additional cost.

• A full refund.

• Another appropriate resolution agreed upon with the customer.

Boneli will cover applicable return shipping costs for items that arrive damaged, defective, or incorrect.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

5. Refund Eligibility

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used during checkout.

For eligible returns, refunds cover the amount paid for the returned product, including applicable taxes. Because Boneli provides free standard worldwide shipping, there is no standard outbound shipping charge to deduct.

Any refund required by applicable law will be provided in accordance with that law.

6. Refund Processing Time

After your returned item is received and approved, Boneli generally initiates the refund within 5 business days.

Depending on your bank, credit card provider, or payment service, additional time may be required before the refunded amount appears in your account.

Payment processing timelines are controlled by the relevant financial institution and may vary.

If your refund has been approved but has not appeared after a reasonable period, please contact us for assistance.

7. Order Cancellations

If you need to cancel an order, please contact support@boneli.site as soon as possible.

We will attempt to cancel the order before it enters the shipping process.

If the order has already been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.

8. Exchanges

If you would like to exchange an item for another available product, please contact our customer support team.

Exchanges are subject to product availability.

Where a direct exchange is unavailable, we may assist you with returning the original item and placing a new order.

9. Non-Returnable Situations

A standard return may be declined when:

• The request is submitted after the 30-day return period, except where applicable law provides otherwise.

• The product has been substantially damaged through misuse or unauthorized alteration.

• Required product components are missing due to circumstances attributable to the customer and prevent an appropriate return resolution.

These limitations do not affect legal rights relating to defective, misdescribed, or nonconforming goods.

10. Lost Return Packages

Customers should follow the return instructions provided by Boneli and retain any available shipping confirmation.

If a return package is lost while using a Boneli-provided return label, please contact our support team so we can investigate the shipment with the carrier.

11. International Returns

Our 30-day free return policy is available to eligible customers worldwide.

Return procedures may vary by destination, and our team will provide appropriate instructions based on your location.

12. Contact Information

For questions about returns, refunds, exchanges, or cancellations, contact:

Boneli

Website: https://boneli.site

Email: support@boneli.site

Phone: +1 (716) 693-4926

Address: 7003 Secrest Ct, Arvada, CO 80007, United States

We appreciate your trust in Boneli and are committed to making the return process as straightforward as possible.