Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with Boneli.

We are committed to making your shopping experience convenient, transparent, and reliable. Whether you are ordering our Anti-Gravity Humidifier for your home, workspace, or as a thoughtful gift, we want you to understand how your order will be processed and delivered.

Boneli proudly offers free worldwide shipping on all orders, with an estimated delivery timeframe of 7–10 days.

1. Free Worldwide Shipping

At Boneli, we believe that great design and everyday comfort should be accessible to customers around the world.

We offer free standard shipping on every order, with no minimum purchase requirement.

Our shipping benefits include:

• Free standard worldwide shipping.

• No minimum order value.

• Estimated delivery within 7–10 days.

• Order confirmation by email.

• Shipment tracking when available.

Free shipping applies to the standard shipping service offered by Boneli. Any applicable import duties or taxes are addressed separately below.

2. Estimated Delivery Time

Our estimated delivery timeframe is 7–10 calendar days from the date an order is placed.

This estimate includes normal order preparation and shipping transit under standard operating conditions.

Delivery times may vary depending on the destination country, local delivery network, customs processing, public holidays, weather conditions, and other circumstances beyond our reasonable control.

While we make every effort to meet our estimated delivery window, delivery dates are estimates rather than guarantees.

3. Order Processing

Once an order has been successfully placed, it enters our order preparation process.

During this stage, we verify the order information, prepare the purchased items, and arrange shipment through an available delivery provider.

Customers will receive an order confirmation email using the email address provided during checkout.

When shipment tracking is available, additional tracking information will be sent after dispatch.

Order processing may take longer during periods of unusually high demand, major holidays, or unexpected operational disruptions.

4. Shipping Destinations

Boneli offers worldwide shipping to destinations supported by our delivery partners and applicable shipping regulations.

Certain remote locations or destinations affected by carrier restrictions, customs limitations, or other legal requirements may not be serviceable.

If we are unable to fulfill an order to a particular destination, we will contact the customer and arrange an appropriate refund.

5. Shipping Carriers

We work with available shipping and logistics providers to deliver orders to customers worldwide.

The carrier used for an order may depend on the destination, parcel size, shipping route, and available delivery services.

Where applicable, local delivery partners may complete the final stage of delivery.

6. Order Tracking

When tracking information is available, customers will receive tracking details by email after their order has been dispatched.

Tracking updates may not appear immediately after a shipping label is created.

Please allow time for the carrier to register and update the shipment information.

If you need assistance locating your shipment, contact support@boneli.site with your order number.

7. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please verify the following information before confirming your order:

• Full recipient name.

• Street address and building or apartment number.

• City, state, or province.

• Postal or ZIP code.

• Country.

• Contact phone number, where required.

Incorrect or incomplete delivery information may result in shipping delays or unsuccessful delivery attempts.

If you notice an error after placing an order, please contact us immediately.

We will make reasonable efforts to update the shipping information before dispatch, but address changes cannot be guaranteed once the package has entered transit.

8. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, local taxes, or other charges imposed by the destination country.

Free worldwide shipping does not automatically include government-imposed import duties or taxes.

Unless otherwise stated at checkout, customers are responsible for applicable import duties, taxes, and customs charges imposed by local authorities.

Boneli does not control these charges and cannot guarantee whether they will apply to a particular shipment.

Customers are encouraged to review the import regulations applicable to their destination.

9. Shipping Delays

Although we aim to deliver orders within 7–10 days, occasional delays may occur.

Possible causes include:

• Customs inspections.

• Severe weather.

• Transportation interruptions.

• Public holidays.

• Local carrier disruptions.

• Incorrect delivery information.

• Unforeseen logistical circumstances.

If your shipment experiences an unexpected delay, please contact our customer support team.

We will make reasonable efforts to investigate the issue and assist you in obtaining updated delivery information.

10. Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact support@boneli.site.

Provide your order number and delivery information so our team can investigate with the relevant shipping provider.

Where an order is confirmed lost in transit before delivery, we will arrange an appropriate replacement or refund, consistent with applicable law.

11. Damaged Packages

If your package arrives visibly damaged, please inspect the contents carefully.

If the product is damaged or defective, contact our support team with your order details and, where possible, photographs of the packaging and product.

We will review the situation and provide an appropriate resolution under our Return & Refund Policy and applicable consumer laws.

12. Multiple-Item Orders

Orders containing multiple items may occasionally be shipped in separate packages due to stock location, packaging requirements, or logistical arrangements.

If an order is divided into multiple shipments, delivery dates may differ.

No additional standard shipping charges will be applied for split shipments.

13. Returns After Delivery

Boneli provides free returns for eligible purchases within 30 days of delivery.

If you are dissatisfied with your purchase or need to return an item, please review our Return & Refund Policy for instructions.

14. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Boneli

Website: https://boneli.site

Email: support@boneli.site

Phone: +1 (716) 693-4926

Address: 7003 Secrest Ct, Arvada, CO 80007, United States

Thank you for choosing Boneli. We appreciate your trust and look forward to bringing thoughtful design and everyday comfort to your home.